FAQs

How do you know the exact route that I took on my cruise?

We use the latest AIS satellite ship tracking technology to get a position report for your ship every 15 minutes for the dates you were travelling. This allows us to then create an extremely accurate track on your Cruise Map. If your map isn't completely accurate, you'll get a full refund.

How far back does your data go? Can I order a map for a cruise that I went on years ago?

Our AIS satellite data goes back to the start of 2015, so we can't create precise maps for cruises that happened before then.

Are ports of call and place names shown on the maps?

As standard, we include a written port label for every port that you stopped at on your cruise. This is very specifically only registered ports, rather than every inlet, bay or cove that the ship may have visited.

General place names (outside of your cruise route) aren't shown on the map because we felt it would clutter the design too much and make it less attractive on your wall!

Please note that you also have the option to opt out of port labels when you order.

Can I see a preview of my map?

Every single Cruise Map is made manually for each customer from thousands of data points, so it isn't possible to automatically generate a preview immediately when you are ordering your map. However, the sample maps shown on our website and social media channels are very accurate representations with regards to general appearance and style. We also offer a full money-back guarantee on your map if the route isn't 100% accurate.

What information do you need from me to make my map?

When you are ordering your custom map, we need the following information to make sure we get exactly the right cruise:

  • The name of the ship you sailed on. Please use the drop-down list to find the right ship
  • The names of the ports where you joined and left the ship. Please use the drop-down lists to find the right ports
  • The dates of your cruise

If you have any difficulties entering this information, please contact hello@thecruisemaps.com 

What type of paper do you use for the maps?

We use FSC-certified 200gsm museum quality paper. This gives an ultra-durable matte finish to the map.

What frames do you use for the prints?

All of our wooden frames are made from sustainably-sourced pine with a natural black finish, and durable clear plexiglass covering the map.

Can I customise my map?

Absolutely. Your map will be unique to the exact route that you took. You can also add a personalised message or title on the map.

Can you mark special occasions precisely onto the map?

Yes! We often get requests from customers who have got engaged, renewed their wedding vows or had a special birthday on a cruise. If you let us know the event and the location by email (hello@thecruisemaps.com) when you book your order, we'll include it in your map.

Do you offer bulk discounts?

Occasionally we work with cruise agents or tour leaders who want to order multiple copies of a cruise map. Please get in touch if you are ordering over 5 copies of the same map to discuss a discount (hello@thecruisemaps.com).

Should I get a portrait or landscape print?

We carefully position every custom map so that it fits nicely in the frame, regardless of orientation. We give you the option to choose portrait or landscape to best suit your home, but it is also worth thinking about the route that you took to consider which orientation might look better.

We always check every print before we make it, and we'll always let you know if we think it would look better in a different orientation!

Can I order a map for a future cruise?

Yes! All of our maps are made using AIS satellite tracking data - they show where the cruise actually went - so they can only actually be created after the cruise. However, we can take pre-orders for your upcoming cruise, which will then be created and delivered to you after you disembark.

Where do you ship to?

Everywhere! We ship globally, for free.

How much does it cost for shipping?

Shipping is completely free of charge, globally.

How long will shipping take?

This varies significantly based on your location. In the UK/Europe/North America, it can be as quick as 3 business days. You'll be able to track your order via the link in your order confirmation email.

How do you secure my credit card details?

We use Shopify Payments to handle all transactions, using a certified, secure encryption, and we do not store these details ourselves. As such, there’s no risk from The Cruise Maps.

Do you offer returns or refunds?

Unfortunately, given that our prints are so highly customised for each customer, we do not offer returns. In the rare event that you have issues with the quality of your print or if there are any mistakes in the route, please send us an email (hello@thecruisemaps.com) and we’ll make sure to make things right.