Cruises after January 2015: We use satellite ship-tracking data to show exactly where your cruise actually went, not just where you were supposed to go! This data will include any diversions from your initial itinerary. We also use the time-stamps to work out your port-calls. When we can see your ship stopped for a significant period of time in a port, we mark a stop on your map.

Cruises before January 2015: We build your map to show a presumed route, based on the average of all other AIS satellite tracking data from more recent cruises in our huge database. When you order a map for a pre-2015 cruise, we will email you to ask for a list of the ports that you visited (or if you’ve already added the ports to your cruise in The Cruise Globe, we’ll just need the email address connected to your Globe account). We then use more recent cruise data to reconstruct your cruise route based on how ships actually sail, not just a guess.

The AIS dataset we use to map the exact route of your cruise starts in January 2015. You can still order a map for a cruise which took place before 2015. We will ask you for a list of the ports you visited (once you’ve placed your order) and we will reconstruct an accurateestimatedroute of your cruise based on our huge satellite dataset from more recent cruises.

You can pre-order a map for any cruise up to two years in advance which will then be created and delivered to you after your cruise finishes. All of our maps are made using AIS satellite tracking data - they show where the cruise actually went - so they can only be created after the cruise.

Every single map that is ordered undergoes a manual check of the AIS satellite ship-tracking data to confirm and resolve any imperfections in the vast dataset.

If we've already got your cruise in our system (for example it has been added to The Cruise Globe) then we will show you a low-resolution preview so you can see and check your route before purchasing.

If you're the first person to map this cruise with us (and we therefore don't already have the cruise in our system) you can request a digital proof of your map once you’ve ordered, by replying to your order confirmation email. Once you confirm you’re happy with your map(s), we will print and send them to you.

We offer a 100% accuracy guarantee on all of our maps. In the very unlikely event of an error, we will issue a corrected reprint at our expense, or provide a full refund.

You can also preview the exact routes of your entire cruise history on our digital platform - www.thecruiseglobe.com.

As standard, we include a written port label for every port that you stopped at on your cruise. This is very specifically only actual cruise ports, rather than every inlet, bay or cove that the ship may have visited.

General place names (outside of your cruise route) aren't shown on the map because we felt it would clutter the design too much and make it less attractive on your wall!

Please note that you also have the option to opt out of port labels when you order.

This partnership edition features the cruise line’s logo below your map. We also include your personalised title (which is optional) along with the ship name, dates of travel, cruise duration and the total distance sailed (in nautical miles - calculates using the AIS data). These are printed in the cruise line’s fonts and colours.

On every map, you have the option to add a completely personalised title.

We can also mark special occasions along the route, or add additional labels to port markers. We often get requests from customers who have got engaged, renewed their wedding vows or had a special birthday on a cruise. If you let us know the event and the exact time (and time-zone) or location (GPS coordinates) by email (hello@thecruisemaps.com) when you book your order, we'll include it in your map.

We ship globally. Shipping is completely free of charge.

As with any fully bespoke product, we make each map individually to order. We take special care to ensure the accuracy and quality of your map. We aim to create maps within 3 business days from when you place your order. (This does not include pre-ordered maps which will be made in the 3 business days following your disembarkation.) It then takes a further 3 business days for your map to be printed (and framed), and undergo final quality assurance checks in one of our expert facilities before being dispatched.

Shipping times vary significantly based on your location. In the UK/Europe/North America, it can be as quick as 3 business days. You will receive a shipment confirmation email as soon as your map is dispatched, with a tracking link where you will be able to find more information about your delivery.

Unfortunately, given that our prints are so highly customised for each customer, we do not offer returns. In the rare event that you have issues with the quality of your print or if there are any mistakes in the route, please send us an email (hello@thecruisemaps.com) and we’ll make sure to make things right.